Charlotte Lee is the Founder and Chief Executive Officer of Kastling Group®, an IT consulting company that specializes in modernizing aging software systems through human centered design. With her team at Kastling Group®, Charlotte has advised major redesign of the Government’s complex enterprise software at Agencies such as the U.S. House of Representatives, U.S. Patent and Trademark Office (USPTO), Department of Defense (DoD), Department of the Treasury, Department of Veterans Affairs (VA), and Pension Benefit Guaranty Corporation (PBGC). Understanding the high barrier to entry, but with a singular vision towards ethical modernization and technology policy, she co-founded Kastling Group® in 2013 with David Lee. Kastling Group® was awarded Top 40 Federal Contracting Companies by DCA. Ms. Lee is determined to make a positive impact in Federal Information Technology through her career and contributions.

In 2018, The American Council of Technology-Industry Advisory Council (ACT-IAC) awarded her the Rookie of the Year Award for her contributions to thought leadership and accomplishments in improving Customer Experience in Federal Government. She currently serves as the Industry Vice-Chair for the ACT-IAC’s CX Community of Interest. This is a leadership position which requires collaboration with Federal IT leadership to execute events, create artifacts of knowledge sharing, facilitate best practices, and advise with thought leadership in the domain of Customer and Citizen Services. Charlotte also served as the Chair of the Women in Leadership Committee for the National Contract Management Association (NCMA) Tyson’s Chapter. She valued the opportunity to lead this initiative to empower women in the Federal Contracting community as well as hold charitable events to assist women in the local community. Charlotte also holds several unique I.P. registered with the USPTO, such as a Trademark for “Ethical Modernization.” She holds a B.A. in Foreign Affairs from the University of Virginia.